RETURNS AND EXCHANGES

If you do not want the product for any reason other than those mentioned above, we will be happy to accept a return of the same if sent to the below mentioned address in its original packaging along with all the tags, stickers, warranty cards, documents etc as sent by the shipper.

Product Returns

  • Autokrom India (P) Limited
  • 45, Shantiniketan Colony,
  • Mahendra Hills, East Maredpally,
  • Secunderabad – 500 026. INDIA
  • Phone: +91 9912091111

The product must be sent using a track-able shipping method (e.g. Blue Dart, FedEx etc.) and should reach our specified address within 15 business days from the original date that the product was delivered to you. Once shipped, do send an email to info@autokrom.com with your order details and the tracking ID of the returned shipment.

Once we have received the product and inspected its condition to our satisfaction we will inform you, within 3 working days, by email, about the extent of store credit that can be availed on our Website. The same can be used against any subsequent purchases on our website. The validity of the credit note will be for 90 days from date of issue of credit note. In no case amount would be refunded. On expiry of 90 days, amount would be forfeited.

Please note that the cost of return shipping will be to your account as well as any loss or damage of items in return transit. AUTO KROM shall not be liable for any claims relating to the same. We strongly urge you to accurately declare the value and purchase appropriate insurance from the shipper prior to shipping the product.

Our easy return policy will not be applicable to products which reveal damage to the outer packing or the product itself, products which appear to be partially used, product with minor scratches / chips/ blemishes etc and products purchased during sales / promotions / offers.

All decisions on the return / replacement policy for products sold by AUTO KROM are at the sole discretion of AUTO KROM ONLY and the decision of AUTO KROM shall be final and binding. AUTO KROM reserves the right to withdraw from any return/replacement guarantee at any time without giving any notice of whatsoever nature.