AUTO KROM uses accredited shipping partners including Blue dart, Gati and Fed Ex. We may use other shipping parties depending on the exigencies of the product(s) to be delivered..
The shipping / handling charges applicable on each product are specified on the Website. In the event any additional charge(s) (whether on account of special delivery requests, redelivery requests or otherwise) are payable on a product, the same will be communicated to you, by email, prior to dispatch of your order. AUTO KROM reserves the right to withhold delivery of products for non-payment of such additional charges.
AUTO KROM reserves the right to change/recall this offer of free shipping. This offer may not be available in certain delivery areas.
Ordinary Delivery Timelines
The estimated delivery time for each product is also specified on the Website. We will render our best efforts to ensure your product is delivered within the specified timeframe. However, these timeframes are only an estimate and we do not guarantee delivery of your product within the said timeframe.
Our shipping timeframes are as follows:
- Standard Air Shipping: This is the method used to most small-medium sized non-fragile items. You may expect to receive your order within 5-7 business days from the date of shipment within metro cities.
- Surface Shipping: Heavy and/or large items, furniture and fragile items are shipped by ground service. You may expect to receive your order within 10-15 business days from the date of shipment.
- Made to Order, Customised and Pre-Order Items: These will be delivered as per the timelines mentioned on the product page of each item. There maybe unforeseen delays due to manufacturing or import delays. We will inform you of these delays as and when possible.
- Our inability to verify the details of the customer who has elected to pay for the product via
- Products which are made-to order or customised based on your requirement.
- The area in which the product is to be delivered is not supported by our shipping partners.
Extended Delivery Timelines
In certain cases the delivery timelines may vary from those specified on the Website, amongst others, for the following reasons:
Ordinarily, House Proud will promptly notify you of an anticipated delay in the delivery of your product(s).
Delivery of your Order
Your order maybe delivered in multiple packages. At the time of delivery, please inspect the outside packaging to ensure that there is no physical damage. If damaged, do not accept delivery of the order and immediately get in touch with us at firstname.lastname@example.org or call us on +91 99120 91111
If for some reason, your product has not been delivered to you within the estimated timeframe specified on the Website, please confirm with your co-workers / family members if they have received the same on your behalf. If your product has not been received by you / your family members / co-workers then please get in touch with us at email@example.com or call us on +91 99120 91111